Vonage, a prominent figure in cloud communications, has unveiled the addition of Vonage Enhanced Noise Cancellation to its Vonage Contact Center (VCC) platform. This cutting-edge feature utilizes machine learning to eradicate disruptive background noises and voices, thereby enhancing agent productivity, reducing average handle time, and ultimately improving the overall customer experience. Through Krisp’s proprietary Voice...
Nokia and etisalat by e& (Etisalat) have announced the successful completion of the first trial of Cloud RAN (Radio Access Network) in the Middle East and Africa (MEA) region. This milestone was achieved through In-Line acceleration over Hewlett Packard Enterprise’s (HPE) ProLiant DL110 Gen11. The trial aims to enhance the 5G experience for end users...
Omnix International, a pioneer in end-to-end digital solutions and services, introduces an innovative Generative Conversational AI solution, a breakthrough technology integrating Conversational AI and Generative AI. This advanced solution harnesses the power of AI, machine learning (ML), and Natural Language Processing (NLP) to boost operational efficiency and lays the foundation for a future where intelligent...