Diebold Nixdorf, a leading provider of retail solutions catering to over 150 retailers globally, has officially initiated the rollout of its innovative AI-based checkout solutions, as showcased at the recent NRF Big Show. This state-of-the-art technology, named “Vynamic® Smart Vision I Shrink Reduction,” aims to address and prevent common sources of loss at both self-service and traditional point-of-sale (POS) checkouts.

The newly introduced Smart Vision technology, powered by AI and machine learning through SeeChange’s cloud platform, serves as a comprehensive solution to combat shrinkage issues at checkout points. This technology seamlessly integrates with Diebold Nixdorf’s existing AI-based solutions, which focus on minimizing friction during processes like fresh produce scanning and age verification for restricted sales.

Recognizing the potential of self-service technology in terms of customer convenience and optimized floor space, retailers have long grappled with the challenge of minimizing shrinkage at self-service checkouts. Diebold Nixdorf’s latest AI-powered offering is designed to tackle this challenge head-on, providing one of the most holistic anti-shrink solutions in the market.

Matt Redwood, Vice President of Retail Technology Solutions at Diebold Nixdorf, highlighted the company’s commitment to innovation that enhances customer experiences and seamlessly integrates into existing retail environments. He stated, “We designed our new AI-powered offerings based on insights we’ve gained deploying millions of POS and thousands of self-checkouts across the major retailers we work with. We’ve left no stone unturned when it comes to enhancing customer and employee experiences, as well as retailers’ need to scale easily and improve efficiency.”

Diebold Nixdorf’s AI-powered solution addresses multiple challenges, effective immediately, including:

1. Combatting Loss Scenarios: The AI-based offering is equipped to reduce loss across high-priority shrink scenarios at checkout, addressing issues like theft, unintentional non-scanning of items, and situations where shoppers manipulate barcodes, ensuring a secure and efficient checkout process.
2. Age Verification for Restricted Sales: The technology autonomously verifies a shopper’s age, a legal requirement for certain purchases, reducing the need for employee intervention. The system estimates the consumer’s age in real-time through a consumer-facing camera with the shopper’s consent, ensuring a swift and private verification process.
3. Identifying Fresh Produce: Diebold Nixdorf’s AI-equipped self-checkouts enhance the purchase process for fresh produce priced by weight or quantity. Using computer vision and trained algorithms, the system identifies the produce and quantity, streamlining the checkout process and preventing misidentified items.

With a commitment to seamless integration and scalability, Diebold Nixdorf’s AI-powered solutions aim to redefine the retail landscape by providing a comprehensive anti-shrink solution and enhancing the overall customer and employee experiences at checkout points.