Danske Bank has embarked on a transformative journey by integrating new AI tools into its operational framework, aimed at streamlining internal processes and enhancing customer service in the foreseeable future.

This strategic move aligns with the bank’s Forward ’28 strategy, emphasizing increased investments in digital platforms and exploring the potential of generative AI to empower both employees and customers.

Among the AI tools being deployed are DanskeGPT, an internal smart assistant tailored for employee use, along with Microsoft 365 Copilot and GitHub Copilot, currently under exploration as proof-of-concept initiatives. These tools are anticipated to revolutionize various aspects of bank operations, from writing code to generating summaries and presentations, thus optimizing time-consuming tasks and fostering a more efficient work environment.

Frans Woelders, Chief Operating Officer at Danske Bank, expressed optimism about the transformative impact of generative AI solutions, stating, “Our vision is to provide different generative AI solutions, which can be utilized across different business units while ensuring security and compliance.”

The introduction of these AI tools signifies Danske Bank’s commitment to embracing technological advancements and staying abreast of industry trends. It is anticipated that the integration of generative AI will enable employees to focus on core responsibilities, thereby enhancing productivity and engagement levels.

Furthermore, the integration of AI tools has necessitated the identification of new competencies within the bank, leading to the creation of novel job roles tailored to leverage the capabilities of generative AI. This proactive approach underscores Danske Bank’s commitment to nurturing talent and fostering a culture of innovation.

“The potential is huge, and I am certain that as we embrace this new technology more widely, it will be a positive change to how we work and a great support in our efforts to provide great products and services to our customers,” remarked Frans Woelders, emphasizing the transformative potential of AI-driven solutions in enhancing customer experience and driving organizational success.