Danske Bank has announced a strategic multiyear agreement with Amazon Web Services (AWS) as part of its Forward’ 28 strategy aimed at offering customers enhanced digital solutions, more self-service options, and seamless access to daily banking needs while driving operational efficiency.

Under the agreement, Danske Bank will migrate selected infrastructure, applications, and data, including systems for personal, business, and institutional customers, to AWS. This collaboration will grant the bank access to a wide array of applications, services, and functionalities on the cloud, facilitating the optimization and modernization of its applications through the utilization of AWS technologies.

“We are and continue to be a leading bank in a digital age, and therefore we are investing significantly in digitalisation and technology to provide a better banking experience and drive operational efficiency. Our customers are becoming increasingly digital, and we focus on addressing their expectations for online services and on becoming a simple, efficient, and secure bank in line with our Forward’28 strategy,” says Frans Woelders, COO of Danske Bank. He continues: “Working with the latest technology enables us to nurture innovation and allow employees to upskill while allowing the bank to become a more attractive employer to prospective talent. AWS’s global infrastructure and comprehensive cloud capabilities will enable our developers to quickly build, test and launch next-generation banking services in compliance with security, regulatory and sustainability requirements.”

As part of the digital transformation initiative, Danske Bank plans to provide AWS training to more than 1,500 employees and integrate cloud skills into management courses to expedite cloud adoption across the organization.

With a focus on better serving customers in an increasingly digital landscape, Danske Bank has initiated a company-wide tech transformation centred on the extensive utilization of cloud technology, data, and AI to expedite the development of innovative customer solutions. By migrating to AWS, the bank aims to extend productivity gains across its entire organization.

The migration plans entail transferring over 16,600 virtual and physical servers and more than 1,000 applications from the bank’s private cloud to AWS. Leveraging AWS’s full suite of cloud technologies, including artificial intelligence/machine learning and Generative AI services, Danske Bank intends to enhance internal developer productivity, deploy conversational interfaces, offer personalized recommendations, and extract insights from customer interactions to continually enhance the digital banking experience for its customers.