Virgin Atlantic and Kenya Airways have announced an exciting new codeshare partnership agreement, marking a significant step towards providing greater access to Nairobi and beyond into East Africa. The first phase of the agreement, effective immediately, enables customers booking through Virgin Atlantic to directly purchase flights on Kenya Airways’ Heathrow to Nairobi service. Conversely, Kenya...
Clearcover, a trailblazing car insurance company, has introduced a groundbreaking generative AI solution aimed at digitizing statement collection and revolutionizing the insurance claims process and customer experience. The AI-driven solution employs large language models (LLMs) to guide a conversational experience immediately following the First Notice of Loss (FNOL). This innovative claims intake tool gathers essential...
Krungthai Bank, a leading commercial bank in Thailand, has raised the bar for the country’s banking sector with the launch of “Green Deposits” in Thai Baht and US Dollar denominations. These deposits, introduced under the Green Financing Framework, mark a significant milestone in promoting sustainable financial practices. Partnering with ISS Corporate Solutions (ISS-ESG) as the...
Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company under Dentsu, has unveiled its latest innovation: Intelligent Messaging. This end-to-end messaging solution aims to create unified brand experiences across various touchpoints and channels by seamlessly blending AI assistance with human interaction. With Intelligent Messaging, Merkle endeavours to craft turnkey chat experiences, including those across...
In a significant stride towards enhancing accessibility and affordability in high-ticket online purchases, PayU, one of India’s premier digital financial services providers, has introduced a pioneering Downpayment EMI solution. This innovative offering allows customers to make a partial upfront payment while converting the remaining amount into convenient EMIs. Merchants partnering with PayU can now provide...
In a bid to cater to the premium segment’s financial needs while prioritizing family-centric benefits, PT JCB International Indonesia, a subsidiary of JCB International Co., Ltd. (JCB), and PT AEON Credit Service Indonesia have jointly launched the AEON JCB Precious Card. This credit card aims to assist Indonesian families in fulfilling their daily necessities while...
BrainBox AI, a trailblazer in technological advancements, has announced the launch of ARIA (Artificial Responsive Intelligent Assistant), the world’s first virtual building assistant. Powered by cutting-edge generative AI technology with Amazon Bedrock, ARIA is meticulously crafted to enhance building efficiency by seamlessly integrating into daily building management processes. Like the iconic relationship between Iron Man...
Vonage, a prominent figure in cloud communications, has unveiled the addition of Vonage Enhanced Noise Cancellation to its Vonage Contact Center (VCC) platform. This cutting-edge feature utilizes machine learning to eradicate disruptive background noises and voices, thereby enhancing agent productivity, reducing average handle time, and ultimately improving the overall customer experience. Through Krisp’s proprietary Voice...
At the world’s largest Digital Experience Conference, Adobe introduced a suite of innovations designed to empower enterprises in delivering one-to-one personalization at scale through generative AI and real-time insights. As a global leader in Digital Experience Platforms, Adobe’s latest products expand the Customer Experience Management (CXM) solutions, enabling enterprises to seamlessly integrate data, content, and...
Zando.co.za, a pioneering force in South Africa’s online fashion sector, proudly announces its collaboration with 1Voucher, a prominent digital voucher provider. This strategic partnership represents a significant milestone in the effort to revolutionize online shopping by offering more inclusive and seamless payment options for customers across South Africa, irrespective of their location or preferred payment...