Abu Dhabi Islamic Bank (ADIB), a leading financial institution based in Abu Dhabi, UAE, has unveiled plans to introduce a one-month grace period on personal finance instalments for eligible customers, without any additional fees or charges. This initiative coincides with the Holy Month of Ramadan, traditionally a period of increased spending, and aims to assist customers in better managing their mid to long-term financial commitments.
Offering payment flexibility during Ramadan has become an annual tradition for ADIB, reflecting the bank’s commitment to addressing and accommodating the individual finance needs of its customers.
To streamline the process, ADIB has implemented a user-friendly journey through its mobile app, enabling customers to easily opt-in for a one-time instalment postponement. Eligible customers will receive push notifications or SMS containing a log in link to the mobile app. Registered app users will be directed to the postponement banner to select their eligible deferred payments, while non-registered users will be guided to download the ADIB Mobile App to complete the process seamlessly.
This initiative underscores ADIB’s unwavering dedication to providing exceptional service and support to its valued customers, particularly during significant periods such as Ramadan.
The postponement service is available to ADIB Personal Finance customers with standard tenor plans and will be executed in batches. For comprehensive details about the program, customers are encouraged to visit the ADIB website or reach out to customer service.
Commenting on the initiative, a spokesperson from ADIB stated, “We are pleased to offer our customers a one-month grace period on personal finance instalments during the Holy Month of Ramadan. This initiative is part of our ongoing commitment to supporting our customers in managing their finances effectively, especially during this special time. By providing flexibility and ease of access through our mobile app, we aim to enhance the overall customer experience and ensure our customers feel supported and valued.”
ADIB’s introduction of the one-month grace period for personal finance instalments during Ramadan reaffirms its position as a customer-centric financial institution dedicated to meeting the evolving needs of its diverse customer base. Through such initiatives, ADIB continues to demonstrate its commitment to delivering innovative solutions and exceptional service to its customers.