Jazeera Airways, the leading low-cost airline based in Kuwait, has forged a groundbreaking partnership with London-based Telco 1GLOBAL to introduce the first travel eSIM offering in the MENA (Middle East and North Africa) region. This collaboration signifies a milestone in Jazeera Airways’ commitment to providing cost-effective communication solutions to its passengers, allowing them to avoid steep roaming charges during their travels. Simultaneously, the move is expected to enhance customer loyalty and satisfaction for Jazeera Airways while creating new avenues for ancillary revenues.

Harnessing the Power of eSIM

The collaboration entails the integration of 1GLOBAL’s consumer eSIM technology into Jazeera Airlines’ service portfolio. The implementation will commence with the introduction of a Jazeera-branded QR code and web-based solution, followed by a comprehensive integration into the Jazeera Airways app. The white label solution ensures that Jazeera can offer eSIM services while maintaining the airline’s distinctive branding and user experience.

Andrew Ward, Vice President Marketing & Customer Experience at Jazeera Airways, expresses enthusiasm, stating, “We are delighted to be able to offer the 1GLOBAL service to our passengers. We are always looking for ways to reduce travel costs, and the 1GLOBAL eSIM offers low call rates for travelers across the Jazeera network.”

A Mutually Beneficial Solution

The roaming solution will be promoted through various communication channels, including social media, in-flight magazines, email confirmations, and promotional material in airport terminals. This partnership brings advantages to both travelers and Jazeera Airways. By activating the 1GLOBAL roaming eSIM, passengers can stay connected more affordably than with standard roaming plans. The offering includes access to high-quality 5G & 4G coverage in almost all countries, with flexible tariff options. Jazeera Airways anticipates increased customer loyalty through this value-added service. Beyond distinguishing itself through innovation, the airline aims to augment revenue streams through ancillary services.

Yousef Al Qatami, Chief of Staff at 1GLOBAL, emphasizes the significance of supporting Jazeera Airways in pioneering this eSIM offering. He states, “We are very proud to have supported the Jazeera Airways team in being the first airline in the MENA region to launch an eSIM offering. We are confident in the region’s growth trajectory and hope to bring the benefits of eSIM to more local businesses and customers.”